• Response Center Vienna
• Qualifies and prioritises rapidly and effectively all incoming calls and customer needs and problems
• Finds, communicates and implement solutions to the customer's problems
• Documents the call according to the quality system, and performs the qualification
• Follow up for the case done, until it is entirely solved.
• Account RCE for European Countries
• Work within a team
• Good communication to the local (MIT, sales, order processing, management) and worldwide (European response centers, tech. Marketing) teams is necessary

Minimum Position Qualification

• Telephone/communication skills
• BS in computer science or other equivalent
• Excellent written and verbal communication skills in German and English
• Knowledge of medical environment
• Skills in HP-UX 9.05 and 10.20, Linux
• Skills in PC platforms (Win NT, W2k,XP ...)
• Skills in Windows 2003 Server
• Skills in Windows SQL Server
• Skills in Oracle databases
• Skills in Networking

Business awareness:

• Ability to interface and communicate with customers and also with other internal functions
• Ability to work in a fast changing environment
• Ability to work in a structured, analytical way
• Good knowledge about IT tools